IBA Japan Webinar: On the Frontier, The Evolution of Operational Resilience in the Financial Services Industry

Event Report

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Overview of the event: 

Theo Niemeijer, Partner, Risk Advisory, Deloitte Touche Tohmatsu LLC
Nicola Sergeant, Senior Manager, Risk Advisory, Deloitte Touche Tohmatsu LLC                   
Date:       Thursday, April 21, 2022
Time:      15:00 to 16:00
Venue:    Webinar (Microsoft Teams or Dail-in)


COVID-19 has helped to propel operational resilience into the spotlight, while growing geopolitical tensions; digitization; ESG; and increasing consumer demand for digital services are putting increasing pressure on firms to build more resilient operating models. In this webinar, Theo and Nicola will explore regulatory and ecosystem drivers for operational resilience and how firms can prepare themselves to adapt and thrive in an ever-changing world.

Key talking Points:

  • What is operational resilience and how it can help to support overall firm resilience
  • The global regulatory landscape
  • Operational resilience approach and the key steps firms can take to embed operational resilience into their business models
  • Operational resilience as a source of competitive advantage and the importance of taking a holistic, consistent, and coordinated view on operational and financial resilience


Theo Niemeijer: Partner, Risk Advisory, Deloitte Touche Tohmatsu LLC

Theo is an experienced Cyber & Strategic risk management leader with extensive expertise in cyber and corporate security and a special interest in cyber strategy and organizational resilience. He is passionate about transforming complex, ineffective and static security functions and helping clients with building capabilities to anticipate, understand, respond and recover from disruptive emerging issues and crises.

Nicola Sergeant: Senior Manager, Risk Advisory, Deloitte Touche Tohmatsu LLC

Nicola specializes in regulatory strategy, operational resilience and ESG driven financial and operational risks. With nearly 12 years’ experience in financial services risk and regulation, Nicola’s previous roles include Group Recovery Planning Lead and Group Contingency Funding Planning Lead for two large G-SIBs. Nicola has also done extensive work to support operational aspects of resolution planning. 

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